1. Our Commitment to Senior & Family Confidentiality
At Safe Haven Sunnyvale (717 W Remington Dr, Sunnyvale, CA 94087-2242), protecting the personal dignity, privacy, and sensitive family information of our residents is our highest priority. We respect privacy standards under California Department of Social Services (CDSS) residential care regulations, the California Consumer Privacy Act (CCPA), and the California Privacy Rights Act (CPRA).
2. Do Not Sell or Share My Personal Information
We never sell, rent, lease, or monetize personal information. Unlike large lead-generation directory websites, Safe Haven Sunnyvale never shares prospective resident names, phone numbers, care needs, or email addresses with external advertisers, broker networks, or commercial databases.
3. Categories of Information Collected
When you interact with our website or submit an in-person tour inquiry, we may collect:
- Identifiers: Full name, telephone number, and email address of family members or guardians.
- Care Inquiries: General level of care requested (e.g. Assisted Living / General Care).
- Caregiver Applications: The caregiver application form collects your full name, Facebook name or link, optional mobile number, city, setup and availability, experience and expected rate, plus anything else you choose to add.
- Technical Session State: Strictly necessary local storage tokens used to render our interactive photo walkthrough .
4. Resident Records
Resident records are not collected or stored through this website. Please do not send medical details through this website.
5. Third-Party Services (No Advertising Trackers)
We do not use advertising beacons or social network tracking pixels (such as Facebook Pixel or TikTok trackers). This website uses Google Maps to display our location and Google Forms to receive tour requests. These services are operated by Google and are subject to Google's own privacy policy.
6. Children's Online Privacy Protection Act (COPPA)
Safe Haven Sunnyvale's website and residential services are exclusively directed to adults aged 18 and older seeking eldercare for themselves or family members. We do not knowingly solicit, collect, or maintain personal information from children under 13 years of age.
7. Your California Privacy Rights (CCPA / CPRA) & Data Deletion
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to:
- Right to Know & Access: Request disclosure of any personal data submitted via our contact forms.
- Right to Deletion: Request deletion of tour inquiry records by emailing kiki@safehavenrcfe.com or calling (415) 828-0178. We will respond to your request as soon as we can.
- Right to Opt-Out of Sale / Sharing: We do not sell or share personal data under any circumstances.
- Right to Non-Discrimination: Exercising privacy rights will never alter admission consideration, rates, or the compassionate standard of care offered to your family.
8. Privacy Contact & Inquiries
To exercise your privacy rights, request data removal, or ask questions regarding our privacy practices, please contact:
